Support

For partners and prospective partners

Systems are monitored 24/7/365. A real person replies within 24 hours on business days, and partner-down emergencies are escalated after hours. No signup is required to ask a question.

Reach a human

Email [email protected] with subject line Support. To help us resolve it on the first reply, include:

Your Partner ID and site URL.
The game and the page where you see the issue.
What you expected, what happened, and a screenshot if possible.
Your browser and device.

Response targets

Severity	Example	First response
Critical	Games not loading for readers; attribution broken	Within 4 business hours; after-hours escalation for partner-down events
High	A feature broken for many readers, no workaround	Within 1 business day
Normal	Question or isolated issue with a workaround	Within 1 business day
Low	Cosmetic or feature request	Within 2 business days

Full definitions and enterprise service credits are in the service level commitment.

Solve it yourself

Get started — one-line embed, WordPress plugin, and iframe instructions.
Technical — embeds, attribution, language routing, and security headers.
How you earn — the 50% ad share, product commissions, and 50% recurring membership share.
Partner dashboard — plays, conversions, and payout settings.
Status — current service status and incident notes.

Accessibility help

If you or a reader uses assistive technology and hits a barrier, email us with subject line Accessibility. See the accessibility statement.